Rusan Medisys Pvt Ltd

Profiile

If you are in the lookout for a leading organization offering a whole spectrum of healthcare solutions across all kinds of providers, look no further! For over five years, we have been sourcing end-to-end healthcare services, on and off shore, that have resulted in high-level client satisfaction and tremendous benefits to our clients. Further, we have strengthened our clients financially and aided them to excel in healthcare delivery.

Qualified Resources

The knowledge and expertise of our management, operational and technical personnel are among the highest in the industry. The team has experience in successfully migrating a number of large projects. Rusan has highly experienced personnel to perform and exceed client expectations.

Robsut process

Rusan’s service delivery platform is assessed and certified also conforming to ISO 9001:2000 standards. Our strength lies in our focus on the Healthcare Industry and in our Global Delivery Model.

Infrastructure

Rusan offers a best shore model of onshore and offshore delivery capabilities. To maximize output at the lowest possible cost, we move work among our multiple state of the art Global Delivery centers. We measure the complexity of each process and the specific geographic needs in deciding where to process them. By basing our Support Center in the US we are able to give a local feel to our clients and by locating our Global Delivery Centers in India, we are able to tap into a large pool of highly skilled, English speaking professionals. In addition, we can accelerate delivery time by working 24-hour per day, 7-day per week, made possible by the time difference between North America and India. All our delivery centers are HIPAA compliant and we have developed highly standardized processes and quality control mechanisms to provide the level of service our customers require.

Commitment to Customers

Rusan is completely customer-driven company that meets and exceeds the Service Level requirements of our clients, while maintaining security and quality standards. We are flexible in our operating approach and highly sensitive to the financial needs of our customers. In fact, Rusan has voluntarily reduced pricing for our customers when our operational improvements allowed it.

Security Policy

Rusan security parameters are completely based on both the ISO 9001:2000 and HIPAA standards. The registration further accredits Rusan in its continuous effort to maintain high-quality standard, guaranteeing current and prospective clients that its systems and support services meet the extremely high standards established by the International Organization of Standardization.

In addition, our technology and business processes follow stringent HIPAA specified security and confidentiality norms for patient information, and establish an audit trail of all those who have access to the patient health information. We have well defined, security policies regarding physical site security, systems/network security, data security, personnel security, company-use policies, Internet usage policies and a full array of hardware and software warranties and service agreements.

The goal of these policies it to protect the confidentially and integrity of our clients database and to insure the efficient operation and constant availability of the healthcare support services we provide to our clients.

Site Security

All Rusan facilities are accessible to authorized personnel only, the use of electronic security doors guarantees limited access. Surveillance cameras are also used to provide monitoring for key locations around the facilities.

Data Security

Rusan works closely with the client's IT staff to determine the appropriate security programs, devices and procedures necessary to protect the integrity and confidentiality of all client data. All Rusan desktop software and configuration are client specified and as per project requirements.

Authorized personnel controls Rusan proprietary database transaction tracking system. The system is password protected at multiple levels to prevent unauthorized access to specific system management functions and underlying programs.

Upon joining Rusan all new employees sign a confidentiality agreement. We also participate in regular security audits and penetration tests to ensure that a robust data security system is created and maintained. Any security breaches are immediately reported to our clients.

Network Security

Rusan enforces very restrictive systems access policies. We have a stringent policy in place for passwords, and network access.

Rusan Contingency Plan

Rusan acknowledges the potential for a serious disruption of business by hardware or software failure or other natural calamities. Parallel data processing facilities are located in India and New Jersey. Rusan has comprehensive data, physical and disaster recovery policies in place to address the issue of business continuity.

Backup of Data

Rusan networks are backed up on tape on a nightly basis and all tapes are stored off-site in a secure facility with temperature and humidity calibrations. The software used to manage the backup processes is a specially designed component of our security software package. We also retain source code and software systems on multiple servers at several sites.